We want you to feel good about your purchase. Here's how refunds work for Rooted in Ruckus digital products.
1. Digital products
Because our Products are instant-access digital downloads (and, in some cases, course or community access), all sales are generally final once a Product has been delivered or accessed.
2. When we do offer a refund
We'll offer a refund or credit if:
- You were charged in error or charged more than once for the same Product.
- The file you received is corrupted, defective, or otherwise unusable, and we're unable to resolve the issue by providing a working replacement.
3. How to request a refund
Contact us at support@rootedinruckus.com with your order confirmation and a brief description of the issue. Because Stripe (via Managed Payments) is merchant of record for eligible transactions, refunds are processed through Stripe and will appear back on your original payment method; timing depends on your bank or card provider.
4. Subscriptions or memberships
If a Product is offered as a recurring subscription (such as a future membership), you may cancel at any time to stop future billing; cancellation does not retroactively refund past billing periods unless otherwise required by law.
5. Access after a refund
If a refund is issued, any associated course, download, or community access granted for that Product will be revoked.
6. Questions
If you're unsure whether your situation qualifies, just reach out at support@rootedinruckus.com — we'd rather talk it through than have you guess.